FAQs

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DO I HAVE TO HAVE AN ACCOUNT TO MAKE A PURCHASE FROM YOUR SITE?

No, we allow for both account and guest checkout for purchases on our site. However, creating an account with us allows you to keep track of your orders from your profile and saves your shipping details for a quicker checkout experience. We generally recommend this should you consider purchasing from us multiple times.

HOW DO I PLACE AN ORDER?

The ordering process is simple! Just browse our site, find what you are looking for, add it to your cart, click checkout and follow the 4 simple checkout steps. Once you have done that all that remains is to EFT/Card Payment and the process is done!

ARE STOCK LEVELS GUARANTEED?

Due to our competitive pricing and high demand for various stock items, stock availability is not guaranteed. Should you purchase something on our site that sells out before we are able to reserve it from our suppliers, we will contact you to either find a suitable alternative product, or, refund your purchase.

I HAVE CREATED A PROFILE BUT FORGOTTEN MY PASSWORD?

No problem, please select the “Click Here” next to Forgot Password? in the profile login screen. Simply provide your e-mail address and should you be a registered user, an e-mail to reset your password will be sent to you.

I HAVE MADE AN ORDER AND SENT THROUGH PROOF OF PAYMENT, WHAT NOW?

First of all, thank you so much for the purchase, it is so very appreciated! We will contact you as soon as we possibly can to thank you and provide you with your first status update. After that, we will send you periodical status updates when the status changes with your order.

I AM PURCHASING THE PRODUCTS AS A GIFT, CAN YOU WRAP THESE ITEMS FOR ME?

Absolutely, we want our customers and the person they are gifting to have the best experience possible. Please contact us should you wish for the item to be gift wrapped and we will organise this before we ship the item out to you or the lucky person receiving their gift.

HOW DO I KNOW MY ORDER WAS SUCCESSFUL?

Our site will send you an automatic e-mail thanking you for your order, should you receive that, your order has been placed successfully and all that remains is for you to make payment.

CAN I CHANGE MY

You are able to change your order provided we have not shipped it off to you yet. If this is the case please feel free to contact us and we will arrange for your order to be changed.

HOW DO I CANCEL MY ORDER?

Please send an e-mail to sales@finetech.co.za should you wish to cancel your order, this can be done at any stage before shipping the products, if we have already shipped the item please see our Returns & RMA.

I FOUND A PRODUCT CHEAPER AT ANOTHER STORE, CAN YOU BEAT THE PRICE?

If you find better pricing at another store, please speak to us and we will gladly attempt to either beat or match the competitors pricing.

CAN I COLLECT FROM FINE TECH DIRECTLY?

At present we do not offer any collection points in South Africa, however, this may change in future and we will update our customers as soon as this happens.

CAN I GET A DISCOUNT ON MY ITEM(S)?

Our pricing is already calculated in such a way that we are among the cheapest in the country for most tech. Unfortunately, unless something is already listed as a special, we are unable to discount any further unless high volumes are purchased. Should this be the case please speak to us directly and we will endeavour to organise this.