Returns & RMA

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WHAT IS YOUR RETURN POLICY?

If you’re not totally satisfied with your purchase, you may return it within 7 days for a full refund, less the delivery costs.

Please note that in order to receive a refund the items must be returned;

– within 7 days from the date of invoice
– unopened & without damage to the packaging/seals

Unfortunately, we are unable to credit items older than 7 days.

HOW DO I RETURN AN ITEM?

Please contact us at sales@finetech.co.za to log a return.

WHAT HAPPENS IF MY ITEM ARRIVES DOA OR IS FAULTY?

Sadly, DOA (Dead on arrival) items do happen, but it doesn’t have to be an unpleasant experience.

In the unfortunate event your items arrive with a fault, please contact us immediately and we will arrange for collection and get it sorted for you as soon as possible.

WHAT HAPPENS IF MY ITEM DEVELOPS A FAULT?

Should your item become faulty, please contact us and we’ll assist you with the return process. Some manufacturers will have their own system where they will collect and do the return themselves, but in every other case Fine Tech will handle this and get you back up and running in no time.